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The Customer Service
Training Institute
proudly
present our
Special Tenth
Year Anniversary Special!
Designed & Created By a Certified
Customer Service Training Professional With Over 15 Years of Experience!
Train Your Entire Staff! Special
Group Discounts Make Training Everyone Easy & Economical!
Instant
Download Means You Can Get Started Within Minutes of Purchase!
No
Travel Expenses, Costly Seminars, or Any Additional costs Involved!
Do You:
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Want to
show your company that you have the skills to properly take care of your
customers?
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Want to
show others that you have the skills necessary to do the job right?
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Want a
Certificate to hang on the wall so your customer can see you have what it
takes to help them with their problems?
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Want to
reward employees for their work in taking Customer Service Training?
If so, our
Downloadable Certificate Program in Customer Service may be just what you're looking for! We
include the very best of our Customer Service Training publications and
put them all on one easy to use download page View it in an easy to use format
or view/print it in Adobe PDF format, it's your choice!
This course,
developed by a Certified Customer Service Trainer with over 15 years of Customer
Service experience, will take you through both basic and advanced Customer
Service techniques that will enable you to provide a World-Class Customer
Service experience to all your customers regardless of industry or environment!
Read the
material, study it, apply it, and when you feel you're ready, take the enclosed
test. Send us back the test and, if you pass, we will send you a full color certificate
suitable for framing that will show everyone that you have the skills you need
to take care of customers and drive a World -Class Customer Service Team!
Get these
advantages with our Instant Download Training:
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Get started today.
Download the materials within minutes after purchase!
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No waiting
for books, CD's, tapes or manuals to arrive!
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No costly
seminars, travel expenses, or meal costs!
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Train on your
schedule and at your own pace!
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Always have
the complete training at your fingertips to use whenever you need it!
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The
certificate shows your customers you care enough about them to dedicate your
time and efforts to serve them better!
Our download Certificate
program cost is only $74.95 and includes everything you need to earn a
certificate in Customer Service Training!
You get:
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Customer
Service Basics - Get the
basic concepts of Customer Service so you will know what to do to provide
World Class Customer Service to every customer you meet!
Customer Service for Front Line
Personnel - Learn
effective techniques for providing the ultimate in Customer Service. When
you're on the Frontlines, you need to provide the very best to your
customers each and every day!
Customer Service
for Service Technicians - Don't
just service the equipment, take care of the customer at the same time.
Customer Service and Equipment Service go hand in hand!
Conflict
Resolution - Even with
the best intentions, sometimes things go wrong! Learn how to effectively
manage these situations and salvage a potentially lost customer!
Service
Recovery - Learn how to
recover from negative situations. Learn how to turnaround a bad experience
and create a customer for life!
Great
Customer Service Over The Telephone - The
telephone is the most important, and most often abused, tool you have to
help you serve your customers. Learn how to use this tool effectively to
provide a great experience to your customers!
How To Interact With Any Kind of
Customer) - Every
customer is different and we must make sure we know how to properly treat
everyone who walks through the door or picks up the phone. Learn effective
techniques for working with all different types of people and customers. |
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Bonus
material to help you apply what you've learned and improve your skills!
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A test for
you to take and send to us for grading.
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A full color certificate
upon successful completion of the program for you to hang on your wall, show
to your boss or prospective employers! Even scan it and place it on your
website!
Imagine Having This
Certificate On Display In Your Office, Showroom,
On The Wall behind Your Counter, Or Even On Your Website!
Show Your Customers
That You Care About Them and Their Needs!
This
program carries a regular price of $74.95 but, for a limited time only,
to help celebrate our first 10 years on-line, we are offering this
program as part of a
10 Year
Anniversary Special!
The price will
start out at $25.00 and will increase over time! So, the earlier you buy, the better deal you will get!
You get the 7
Customer Service Training Manuals
PLUS the Personalized Full Color Certificate!
Current Price: $65.00
Don't
Delay! The price will go up after every sale!
This
sale will never be repeated at a lower price!
Take
this limited time opportunity to get the skills you need to make your
business thrive and your customer satisfaction soar!
If you should
experience any problems with the payment or download process,
please contact us
and we will address any issues promptly.
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